Urban Jungle Insurance hiring Senior Claims Associate in London, England, United Kingdom | LinkedIn (2024)

About UsUrban Jungle is here to change the insurance industry for good.

We’re one of the fastest-growing businesses in the UK, and we’re taking on one of the biggest and most widely used categories in the world. Urban Jungle puts the customer at the heart of everything it does, uses the latest technology to make insurance simple, fair and affordable, and helps us give our customers much more confidence in their financial futures.

All of this has meant we’ve already been able to help more than 200,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, rated Excellent on Trustpilot from over 9,000 reviews. We’ve raised over £30m in funding to date to help us with our mission.

We also have a huge focus on people and our planet. We’ve recently placed 1st in Tempo's 2024 award for best startup to work for, and came top 10 in the Deloitte Fast50. We’re also proud to be a certified B-Corp, and a Carbon Neutral company.

And the best bit? This is just the beginning.

About The RoleWe're looking for a Senior Claims Associate to help us deliver a world-class experience for our customers.

As a Senior Claims Associate, you'll play a vital role in our operations, talking directly to our claims management partners, ensuring smooth day-to-day operations for our customers, and working closely with various teams across the business to enhance the claims experience.

We put the customer at the heart of everything we do, so we’ll look to you to continually champion customer feedback within the business, ensuring that our claims process remains a reliable source of support for our customers when they need it most. Additionally, you’ll play a key role in building new claims operational functions and tackling exciting challenges, such as helping us improve key claims processes.

Here's what you'll get up to:

• You’ll be a key part of our team that works closely with our claims management partners to get claims paid - this role is incredibly important, as it’s when our customers actually get to use their insurance.
• Day-to-day, this looks like reviewing and investigating claims that are referred to us to make sure we are correctly applying the policy conditions and ensuring great claims service for customers.
• You’ll also take the lead in revolutionising our claims processes, improving efficiency both internally and for our 175k+ customers.
• Identify opportunities for bringing specific claims processes in-house, streamlining operations for quicker and smoother claims handling
• Collaborate with our external partners to continuously improve our claims performance.

You've read this far! Here's what we're looking for from you:

• 2+ years of relevant experience within claims. Although property or contents experience is preferred, it is not essential.
• We are changing a huge financial industry - you are excited about being a part of this big challenge.
• Exceptional written and verbal communication skills to support our customers every step of the way.
• A natural problem-solver with a “test and learn” mentality.
• A high level of attention-to-detail.
• Super organised and comfortable multitasking to tight deadlines.
• Not afraid to get stuck in and willing to roll up your sleeves to get customer and business problems solved when necessary.
• You’re ambitious, and eager to progress quickly to grow alongside the company.
• You apply yourself to everything you do, recognising the difference that makes to the business.
• You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners.
• You’ll be a champion of our values, and encourage others to be the same.
• Above all, you’ll care passionately about delivering an exceptional experience to our customers.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.About Our OfferWe’re taking an office-centric approach to work and the team is based at Workspace in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

• A starting salary between £34,000 - £38,000, and share options that can increase alongside performance and growth.
• 25 days paid annual leave, plus public holidays.
• Rapid Progression. We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
• Real Impact. You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
• A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
• The Best People. You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
• A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
• Well-being support. We’re committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
• Enhanced parental leave, and support for parents returning to work.
• All. The. Fun. We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.

About Our CommitmentUrban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.